Help and answers
Questions about your grocery orders
Find clear answers on placing, tracking, and adjusting orders, along with our policies on damaged items, missing units, and returns.
Placing and tracking orders
Add items in their listed units and confirm your delivery zone and time slot at checkout. Order updates are sent as your order moves from packing to dispatch.
To change an active order, contact support as soon as possible. Changes depend on whether the order has already been packed.
Delivery windows and packaging
Choose a time slot available for your delivery zone. Delivery fees are shown before you pay, based on your neighborhood.
Produce and perishables are packed in clean, sealed packaging to keep them in good condition during transit.
Returns, cancellations, and damaged items
Report damaged or missing units within the window stated on your receipt, with a photo where possible. Eligible items are refunded or replaced.
Cancellations are accepted before dispatch. Once an order is out for delivery, it can no longer be cancelled.